Customer service/Account Manager Job in Kenya

Customer service/Account Manager

We are looking for the above, All applications and cover letters to be sent to jobs@roamtech.com

Persons must be young, dynamic and energetic, keen eye and Interest on mobile technology & trends.

Objectives:

• Increase the company’s sales and maintain a stable and progressive relationship with our current and new clients.
• Ensuring smooth and efficient operations on the marketing and sales department through coordination and cooperation hence reaching the company sales targets. 
• Protect and safeguard company properties according to the company policies and procedures.

Responsibilities:

• Develop new customers both in new and established market
• Maintain clients’ relationship and measure clients’ satisfaction with their feedback about our services quality.

Skills:

• Ability to work autonomously and imaginatively/antagonistically
• Outstanding communication skills, sovereign analysis and problem cracking ability and strong implementation power.

Radio Control Call Centre Jobs in Kenya

20 Radio Control Call Centre Agents urgently required
 

Do you have a clear accent and outstanding phone etiquette with flexibility to work on shift basis?
 

Our client, a leading provider of security solutions to high-end market in East Africa is recruiting Radio Control Call Centre Agents.
 

You will be responsible for:

• Responding to all calls made by clients and dispatching technical personnel in a timely manner to customers’ requests on security related issues
• Serving as a link between the technical team and the customers by providing support over the phone
• Coordinating activities between different personnel to provide prompt response to an emergency situation
• Informing clients by explaining procedures, answering questions and providing information
• Handling all incoming phone calls for the security related issues at the customers’ sites

Skills and competencies

• At least a Diploma in Communications, Public relations or any related field
• A minimum 1 year experience in call centre/control room
• Must have a rich clear English accent
• Outstanding phone etiquette
• Highly flexible to work on shift basis
• Should have energy and positive attitude
• Knowledge of radio language is an added advantage

Interested and you can speak in a rich clear accent with energy and confidence? 

Call us for a voice test starting today Wednesday 26th Sept to Thursday between 9.00 to 3.00 pm for a voice test and interview appointment.

Call  0714 702 443 for a voice test.                                     

The Mater Hospital Registration & Admissions Supervisor, Cashier, Customer Service Officers and Assistant Payroll Accountant Jobs in Kenya

The Mater Hospital, a leading Health Care Provider is seeking to recruit dynamic, self driven individuals to fill the following positions:
 

A) Registration & Admissions Supervisor

One Position
 

Key role:

• Promptly address enquires directed at the desk and guide/direct appropriately
• Ensure patients demographic details are well documented, Health Providers notified to undertake and services charged appropriately
• Ensure adequate staffing for the 24/7 Desk
• Ensure patients are attended within acceptable timelines as per QA standards
• Prepare reports and statistics for information and records

Minimum Requirements:

• BCom. and Higher Diploma in PR/Hospitality. 
• 5 years working experience in similar position in a busy establishment.

B) Cashier - One Position
 

Key role:

• Work with all service points to ensure clients pay for services rendered
• Accurately receipt cash, cheques and credit cards from clients
• Check legal tender to authenticate before receipting and ensure safe custody of all payments received
• Prepare summary reports on all receipts

Minimum Requirements:

• Dip. in Banking or equivalent and CPA Part II
• Must be Computer Literate

C) Customer Service Officers
 

Three (3) Positions
 

Key role is to:

• Ensure effective and efficient delivery of service to clients to maintain high level customer satisfaction
• Coordinate booking of patient with various clinics and ensure billing of services rendered
• Investigate customer complaints and ensure they are resolved with the relevant departments then document for follow up/records as necessary.

Minimum Requirements:

• Diploma in Public Relations or Front Office Operations
• Minimum 2 years working experience in a busy establishment
• Must be computer literate

D) Assistant Payroll Accountant
 

Key role:

• Accurate preparation of the hospital payroll by scheduled date and administration of statutory deduction by deadlines
• • Update the system with details of new staff and work out terminal dues for those exiting
• • Facilitate opening of bank accounts and registration of NSSF and PIN for new staff
• • Handle payment queries from staff

Minimum Requirements:

• BCom. or equivalent and CPA II
• Minimum 2 years working experience in a similar position.
• Hospital experience will be an added advantage
• Experience in Accounting Packages and Payroll Modules a prerequisite.

Successful candidates must demonstrate ability to work under pressure with minimum supervision, high level of accuracy, confidentiality, integrity and should have good PR and Communication Skills.
 

If you are interested in any of the above position and meet the above requirements, please send your application together with a detailed CV to hrrecruit@materkenya.com to reach us by 7th September 2012. 

Only short listed candidates will be contacted.

For more career opportunities please visit our website www.materkenya.com.

Dairy Farm Manager, HR Manager, Receptionist, Legal Officer, Administrative Assistant, Warehouse Supervisor and Executive Drivers Jobs in Kenya

Cyka Manpower Services, a leading Labour/Facilities Management, Housekeeping and Recruitment agency in Kenya, seeks to recruit experienced and self-motivated persons for the following positions:
 

1) Dairy Farm Manager: Applicant should be a diploma holder in a field affiliated with animal health and husbandry and with at least 3 years’ experience in artificial insemination. Will oversee operations in dairy production in Nyandarua and must possess the skills and ability to manage a workforce of over 20 employees. Must have the expertise to diagnose and treat diseases promptly; and be proactive in animal health management.
 

2) Human Resource Manager: A graduate level degree in labour laws, social sciences, industrial laws and human resources with over 3 years experience in a busy organization. Should possess excellent communications skills and leadership qualities, strong presentation abilities, and very good initiation and negotiation skills.
 

3) Customer Care / Receptionist: Applicant should be well educated and have excellent communication skills with a good command of English language. Diploma/Certificate in Business Management with 3 years of work experience. Administrative, MS Office and telephone protocol knowledge an added advantage. Should be creative, computer literate, record-keeping skills and a great personality.
 

4) Legal Officer: Diploma in Law and sound experience in legal processes. Must be target oriented and has trained at the Kenya School of Law – Minimum 3 years experience in a legal office. Should have excellent analytical, communication and negotiation skills.
 

5) Administrative Assistant: Diploma in Business Administration or Business Management. Applicant should be detail-oriented, excellent at oral and written communication as well as great interpersonal skills with 3 years work experience.
 

6) Warehouse Supervisor: Diploma in Warehouse Management with sound knowledge of stock controls, inventories, Health & Safety compliance, policies and procedures. Work experience of at least 3 years in warehouse operations.
 

7) Executive Drivers: Should be O’ level Certificate Holders, good command of spoken and written English, possess defensive driving techniques and clean driving record, experience working with VIP, customer oriented and excellent references with min. 3 years experience in service industry.
 

If you meet the above requirements, send your application with detailed CV and daytime contacts so as to reach us by 31st July 2012, to the following email address: info@cykagroup.co.ke

Auto Assured Customer Service, Marketing and Sales Administrator Job in Kenya

Customer Service, Marketing and Sales Administrator

ACMSA  (AGE 25-32)

Qualifications and Skills

• A Graduate from any Recognized University or Diploma college in East Africa in a business related course. 
• Training in Business related courses, Marketing, Communication, IT management ,
• Fluent and Articulate in English and Kiswahili 
• Excellent knowledge of Nairobi - Commercial Districts, Main Roads, Streets and Residential areas a must
• Computer Literacy - Microsoft Office (will be tested)
• Working Knowledge of Finance or Insurance not a must but an added advantage
• Office Organizational skills including data entry, report writing, filing , email correspondence, sales administration etc ( will be tested)
• Marketing or Sales Skills an added advantage Front office, reception, call center, control room training also an added advantage.

Work Experience

• Work in Customer Service, Sales Administration or Marketing in a service oriented firm for minimum of 1-2 years will be an added advantage. (NOT A MUST)
• Ability to work day or night

Tasks and Responsibilities

• Handling customer service calls
• Sales Administration - creating and servicing orders
• Marketing of Company products
• Data entry, Report Generation, Dispatch, Filing and service scheduling
• Claims processing
• Business Correspondence
• Dealing with Suppliers, Police, Hospitals, Insurance companies, brokers and agents

All Short listed Candidates will be tested in areas of proficiency.

If you know that you meet these requirements write to us and attach the following:

1. Application Letter, indicating the position that you are applying for and its applicable reference number
2. Curriculum Vitae detailing physical residential address and minimum of 4 references and relevant recommendation letters (If you have worked before, the references must include previous employers.)
3. Copies of all relevant Certificates and Accreditations 2 colour Passport size photographs
4. Current Certificate of Good Conduct (minimum 1 month old) A copy of your clean valid Driving License (where applicable)
5. Copy of National Identity Card ,NHIF and NSSF & Pin Certificate

Email your application to: jobs@autoassured.com Or Hand Delivery to: Operations Director , Auto Assured Ltd, Ngong Road opposite Ligi Ndogo

M-KOPA Customer Care Representative Job in Kenya

M-KOPA is a registered Kenyan business, founded in 2011 but stemming from pilot trials since 2009. The founders of M-KOPA include former executives from Safaricom and Vodafone Group who also started and led M-PESA from the start. These people form an integral part of M-KOPA as a company.

M-KOPA’s head office is in Nairobi with a regional office in Eldoret, soon expanding to the larger Western Kenya region. We have a qualified dedicated team of over 25 employees Kenyan and international staff, experienced and seasoned in different fields like finance, distribution, sales and marketing and customer care.

M-KOPA’s technology and company culture are based in the belief that using innovative, disruptive (radical) mobile technology, we can help ordinary mwananchi to uplift their living standards, and bring development in a community, while building a strong business.

As a member of the M-KOPA team, you will be part of a new and exciting venture, changing the lives of ordinary Kenyans.

The Job

Reporting to the Head of Customer Care, your duties will include but are not limited to:-

Assisting customer with general , account and technical queries over the phone
Provide and educate customers and potential customers with product and service information
Maintain Customer records
Make and receive calls as assigned by Head of Customer Care or Designated Supervisor
Correctly update the Care Log for every customer/ dealer interaction
Identify and escalate priority issues to Head of Customer Care
Be pro-active in coming up with ways on how to improve customers’ repayment rate AND reduce default levels
Be aware of all on-going incentives &/or bonuses offered to customers
Actively participate in team meetings
Be pro-active in coming up with realistic ways to better the Customer Care department
Report any suspected fraudulent activity to Head of Customer Care
Any other duties assigned by the Head of Customer Care

Qualities

Customer Care AND Call centre experience
Passionate about customer care and exceeding customer expectations, consistently
Fluent in English AND Swahili
Computer literate/Experience with MIS
Fast learner
An excellent communicator
Able to work well with strict deadlines and under minimum supervision
Analytical
Ability to meet and exceed targets
An excellent negotiator
With extraordinary initiative
Pro- active
A Team player

If you fit this profile, please send an application letter, quoting your current and expected salary, and résumé to june@m-kopa.com by Friday, 13th April 2012.

Only short-listed applicants will be contacted by 23rd April 2012.

KCB Relationship Managers in Asset Based Finance & Insurance Premium Financing Jobs in Nairobi and Western Regions

Relationship Managers – Asset Based Finance (ABF) & Insurance Premium Financing (IPF)

Nairobi and Western Regions

Job Ref No CORP 01/2012

Reporting to Head, Asset Based Finance and Insurance Premium Finance.

This position will be responsible for liaison between customers and the Bank, to market for Asset Based Finance and Insurance Premium Financing business for the Bank and ensure growth in the ABF & IPF portfolio in order to maximize the Bank’s revenue.

The major responsibilities of this position will be to:

Drive the growth of ABF incomes and business volumes through marketing and selling Vehicle and Asset Finance, Leasing and Insurance Premium Financing products.
Sustain customer relationships and improve Customer Service delivery,
Undertake credit appraisal and risk assessment of proposals in order to give an indication in principle within a competitive turnaround time.
Follow up with the clients to obtain all the relevant documentation for a full credit appraisal.
Liaise with the respective Corporate Relationship Managers (CRM’s) to ensure all the terms of the Service Level Agreements are adhered to and that decisions on the facility applications are reached within the agreed time frame.
Work closely with CRM’s, Branch Sales Teams, Marketing and other functional units to drive the success and adoption of ABF & IPF products
Structure deals in agreement and according to the clients’ cash flows and prepare term sheets.
Create awareness of ABF products to the business through educational seminars, workshops and other forums.
Maintain strategic working relationships and alliances with motor dealers/suppliers and other relevant companies in their respective regions.

Qualifications and Experience

For the above positions, the successful applicants should have:-

A University degree from a recognized university in a relevant field, preferably with an MBA or other relevant postgraduate qualification;
Minimum 3-4 years proven working management experience in Relationship Management and at 2yrs of which must have been in ABF and IPF.
Experience in credit analysis
Knowledge of Kenyan banking laws and the legal framework around Banks’ lending policies.
Excellent financial analysis skills
Good networking and negotiation skills
Excellent communication and interpersonal skills
Excellent client relationship management
Proven leadership and management skills

The above position is a demanding role for which the bank will provide a competitive package for the successful candidate.

If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your current position, remuneration level, e-mail and telephone contacts quoting the respective job title or ref no in the subject field to recruitment@kcb.co.ke.

Shop Attendants Jobs in Kenya

The Akili Project is an Entire Value Chain Intervention, focusing on empowering members of rural communities, particularly the youth, through an economically sustainable activity.

The Entire Value Chain model recognizes that most production activities at the farmer level are actually at a loss.

In an entire value chain, where the raw produce is converted to another product, the small-scale farmer shares in the profit of the value addition.

The entire value chain looks at the maximum possible price and shares it backward.

Read more at www.akiliholdings.co.ke

We are looking for candidates between 18 and 30 years, who hold a Diploma in Dairy technology/Hotel and Catering; have a C in KCSE aggregate

This person must also be able to demonstrate the following attributes, among others:

Knowledge in milk handling and value addition
Self-Motivation with a desire to grow the business
Excellent Communication & interpersonal skills
Flexibility; to work on weekends (Sat & Sun) and early morning hours
Able to work in any of our outlets (currently in eastlands Nairobi )

Only those who meet the above criteria should send their applications and enclosing copies of their KCSE and Diploma certificates with their CV’s to :

Akili Foods Ltd,
P. O. Box 15382 - 00100
Nairobi

or ndirangu@akiliholdings.co.ke

Counter Sales Executives (20) Jobs in Kenya

Counter Sales Executives (20)

Industry: Retail Shops

Location: Nairobi, Mombasa, Kisumu and Eldoret

Our client, a major retailer of mobile phones and ICT related accessories and with outlets in most of the major towns in Kenya, is looking for counter sales executives.

This is a full time position and we are looking for serious candidates ready to work long hours including weekends.

The ideal candidates will be responsible for retail sales at the counter as well as;

* Persuade customers to buy products by demonstrating their superiority and functionality
* Ensuring that a product gets its desired sale from the counter by promoting, persuading and convincing the customers to buy the company products.
* Ensuring the display of the products at the prominent place inside the shop
* Guaranteeing appropriate presentation of the brand in terms of product display,
* Getting first hand feedback from customers
* Service follow up of faulty products .This is done by being in constant touch with the customer and the service department of the company.
* Applicants must have a pleasant personality, good presentation and communication skills.

Education

* This position is ideal for diploma/ certificate holders in Marketing or any business related course.
* Candidates with KCSE qualifications and a commercially aware personality encouraged to apply.

If you have the skills and competences for this role, send your
CV only to jobs@flexi-personnel.com immediately.

Only serious candidates need apply

French Customer Service Representative

Private Safaris French Customer Service Representative Job in Kenya
Private Safaris (E.A) Ltd is part of Kuoni travel group. It is one of the leading and most reliable Destination Management Company in East Africa. With over 50’000 guests per year and its own fleet of buses and Safari vehicles, Private Safaris (E.A) Ltd leads the way in standards within Eastern Africa.

To strengthen our team, we are now seeking a qualified person to fill the following position:
French Customer Service Representative

Job Summary
Maintain a good image of the company by ensuring smooth customer service and excellent relations with all guests and suppliers.

Main Tasks and Responsibilities will include:
Meeting and seeing off all arriving clients from/to their flights and safaris.
Preparing personalized welcome/departure information for the guest.
Briefing and debriefing the safaris with accurate and comprehensive information and service for both the clients and the drivers.
Ensuring all the hotels have the correct rooming lists for arriving guests.
Proposing and selling excursions to the clients to enhance the quality of their holiday.
Reconfirming all clients’ flights.
Preparation of weekly reports to the supervisor.
Updating the office on any new developments in hotels or the airport.
Handle lost /damaged luggage effectively.
Ensure quality control by inspecting vehicles before the guests embark.
Minimum Job Specification:
Diploma in Tour Operations/Customer Care.
Excellent Knowledge of both written and spoken French language. Knowledge of any other foreign language is of high advantage.
Demonstrated passion for excellence with respect to treating and caring for customers.
Strong decision making and problem solving abilities.
Strong detail orientation and excellent communication/listening skills.
Ability to be loyal to the company and its associates.
Willingness to work a flexible schedule.
Highly developed sense of integrity and commitment to customer satisfaction.
3 years of experience in customer service in the tourism industry.
If you believe you are the right candidate and can clearly demonstrate your ability to meet the criteria given above please submit your application with a detailed curriculum vitae stating your current position, Names of three referees, telephone contact and email address to: http://www.privatesafaris.co.ke/jobs.asp

or

Human Resources Manager
Private Safaris (E.A) Ltd
Mobil Plaza, 2nd Floor
P.O Box 16913, 00620
Muthaiga, Nairobi.

To be received not later than November 19, 2010.

MIH Internet E. A Ltd Office Administrator Job Vacancy

MIH Internet E. A Ltd is looking for a suitable candidate to fill the above position

Main Job Tasks and Responsibilities

* Greet visitors and determine whether they should be given access to specific individuals.
* Prepare responses to correspondence containing routine inquiries.
* Perform general office duties such as ordering supplies, maintaining records management systems, and performing basic bookkeeping work.
* Prepare agendas and make arrangements for committee, board, and other meetings.
* Compile, transcribe, and distribute minutes of meetings.
* Attend meetings in order to record minutes.
* Make travel arrangements for executives.
* Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors.
* Coordinate and direct office services, such as records and budget preparation, personnel, and housekeeping, in order to aid executives.
* Set up and oversee administrative policies and procedures for the offices.
* Supervise and train other clerical and support staff.
* Interpret administrative and operating policies and procedures for employees.
* Answer telephone, screen and direct calls, take and relay messages and provide information to callers
* Deal with queries from the public and customers
* General administrative and clerical support

Education and Experience

* College diploma is the minimum requirement.
* Knowledge of administrative and clerical procedures
* Knowledge of computers and relevant software applications
* Knowledge of customer service principles and practices
* Keyboard skills

Key Competencies

* Verbal and written communication skills
* Professional personal presentation
* Customer service orientation
* Information management
* Organizing and planning
* Attention to detail
* Initiative and Reliability

If you meet the above requirements, Send in your cover letter and a detailed CV to Kenny@mocality.com on before Friday 3rd 2010.

Customer Service Officers Jobs in a Kenyan Security Firm

A leading security firm in the country wishes to invite candidates for the post of Customer Service Officers.

Job Responsibilities:

Responsibilities include, but are not limited to:
Work in a fast-paced, structured customer service and call center environment
Deliver extraordinary customer care by responding to queries concerning customer accounts
Grow and nurture customer relationships on each and every call that result in measurable customer value
Document necessary account information and offer solutions that benefit the customer
Maintain acceptable performance standards, including effectiveness, efficiency and quality
Responsible for customer service including answering customer queries, problem solving and providing detailed information on new products.
Address all customer complaints on time and efficiently Planned, documented and measurable Routine customer care visits
Perform market research surveys on customer needs and requirements.
Provide support to the sales team, ensuring all sales and service objectives are met.
Generate repeat business through successful client follow-up.
Required Qualifications:

The successful candidate will have the following qualifications:
2+ years of customer service experience
Flexibility on both day and evening schedules: weekend availability is required
Passion for serving customers with proactive solutions that grow relationships
Exceptional listening and relationship building skills
Effective and accurate decision-making skills
Strong verbal communication skills including active listening
Proficiency in keyboarding and navigating a windows environment
Diploma in sales & customer care or equivalent
Preferred Qualifications:
Successful experience in the service industry is strongly preferred with a passion for building customer loyalty
Demonstrated successful sales experience that is focused on the customer
The preferred candidate should have a background in electronics or should have worked in a technical environment for at least 2 years.
Kindly send your application letter and resume to the address below before 23rd August 2010.

DN.A/ 703,
P.O Box 49010 - 00100,
Nairobi, Kenya.

Barclays Bank Kenya Jobs and Career Opportunities

Barclays Bank Kenya wishes to announce the following vacancies:

1. Head of Customer Service - Barclays Africa

This is a Senior Regional role within Barclays Africa; covering 10 countries where there is Barclays presence.

The incumbent will be based in Kenya and will be expected to travel to cover the region.

Job Purpose: To manage the Customer Service and Satisfaction function for Barclays Africa (10 countries) for all acquisition and servicing channels, all products and all segments.

Key Deliverables for the Role Holder will include:

* Champion Barclays Vision of delivering Best in Class customer service.
* Proactively implement Barclays-wide customer service strategy initiatives to gain staff commitment to provide world class service.
* Assist the Customer Insight team to conduct customer surveys, interpret the results and develop and own the corrective action plan.
* Conduct process enhancement group discussions with countries and involve them in producing solutions/suggestions for service/process improvements.
* Manage and run any change initiatives relating to Customer Service such as system changes.
* Provide active and inspiring leadership to the Customer Service team across the 10 Barclays Africa countries.
* Ensure necessary regulatory requirements relating to Customer Service are adhered to and strictly applied.

Person Specification:

* An instinctive inclination and orientation towards customer care.
* Proven coaching and development skills.
* Excellent communication and presentation skills both written and oral.
* Excellent inter-personal and networking skills, with the ability to influence and guide strategy at senior levels.
* At least 8 years experience in Customer Service; 4 of which must be at a Senior level with demonstrated ability to remotely manage more than one country.
* Past experience of running a contact centre and customer service management systems.

2. Service Delivery Managers (IT)

Job Purpose: Lead technical resources across organisational boundaries and in close liaison with the service performance, service operations and infrastructure functions to achieve optimum service performance.

Key Deliverables for the Role Holder will include:

* Execute all appropriate delivery processes to optimise IT service(s).
* Successfully deliver the committed demand for service grouping growth and expansions.
* Facilitate effective communication with all key stakeholders associated with IT service within a service grouping. Proactively inform and educate all stakeholders on impact and improvement to service within the grouping.
* Accountable for the aggregate performance of service cost, risk, SLA and regulatory and flexibility standards for the services within the service grouping.
* Effectively manage a team of service resources that are collectively accountable for IT service delivery, performance and improvements, and optimize the capability of the resources to minimise service.

Person Specification:

* Experience in managing large/multiple IT services in a financial service or related company
* Fully conversant with service management and delivery of best practice (e.g. ITIL).
* Clarity of organisational awareness and understanding of how service stability can be maximised through leveraging technology and process.
* Clear articulation of IT structure and functions within Barclays and the services and product set of the Group.
* Extensive knowledge of analytic techniques and methods.
* Broad understanding of service and supplier management processes and methods.
* Broad understanding of acceptance and integration process and methods.
* Good understanding of Project and Change Management Processes.
* Demonstrates a wide knowledge of IT service infrastructure and its exploitation in both own and other organisations.

If you meet the above specifications, please send your detailed CV by 31 St July 2010 marked clearly:

* Job Code: Head of Customer Service-Barclays Africa OR
* Job Code: Service Delivery Manager (IT)

To:

The Human Resources Division
Barclays Bank of Kenya
P.O Box 30120-00100
Nairobi

Or send to the following e-mail address: bbk.human-resources@barclays.com