Safaricom Jobs in Garissa: Retail Center Agents

The Retail Department within our Commercial Division is driven by creativity and innovation and fosters a culture of high-performing staff who deliver outstanding results to our entire subscriber base.

To reinforce our position as clear market leaders, we are looking to fill the following positions in Garissa:

Retail Center Agents

Ref: RS-OCT-09-RCA

Reporting to the Retail Centre Manager, the Retail Centre Agent will be part of a team responsible for:

Key Responsibilities

• Delivery of high quality retail sales customer service in all interactions with customers.
• Handling customer queries/requests in the retail centre and educating customers on all Safaricom products and services.
• Updating customer records on systems and databases.
• Ensure the attainment of Retail Centre team revenue targets.
• Ensure operational expenses are kept within the assigned budget.
• Take ownership of all orders generated and any customer’s issues arising.

Minimum Requirements

• The ideal candidate will be a degree holder from a recognized university.
• You will have a minimum of 1 year experience in a retail sales environment.
• You will be able to have excellent written and verbal communication skills coupled with good listening and critical reasoning skills.
• You should be capable of cooperating/liaising with both internal & external customers and following laid down instructions while providing quality service.
• You will have intermediate computer knowledge.
• Ability to speak the speak the local dialect is an added advantage

If you feel that you are up to the challenge and possess the necessary qualification and experience please send your resume with your cell phone contact indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title and job reference to the address below by 6th November 2009.

The Resourcing Manager,

Safaricom Limited.

Via email to: hr @ safaricom.co.ke