Safaricom Jobs in Garissa: Retail Centre Supervisor

The Retail Department within our Commercial Division is driven by creativity and innovation and fosters a culture of high-performing staff who deliver outstanding results to our entire subscriber base.

To reinforce our position as clear market leaders, we are looking to fill the following positions in Garissa:

Retail Centre Supervisor

Ref: RS_OCT 09_RCS

Reporting to the Retail Centre Manager, the profile for the position is as detailed below:

Key Responsibilities:

• Supervise the provision of high quality retail & customer service in the assigned retail center by monitoring the floor operations.
• Monitor the queue flow and coordinate service to ensure quick and quality service delivery.
• Attend to operational customer issues that arise on the floor of the shop.
• Supervise the Retail Centre Agent in performing their cashiering role by collecting cash from them for safe keeping to reduce the amount of cash on the floor.
• Supervise all the Cashiering services at the shop while ensuring that the cashiers reconcile all their transactions daily.
• Supervise the day to day stock management for the Retail Centre by ensuring sufficient stocks are available in the Retail Centre.
• Coaching of staff in the retail centre to ensure improvement in service delivery

Minimum requirements:

• The ideal candidate will have a degree in a Business discipline/ Social Sciences with 3 years working experience selling in a retail environment of which 1 year has to be in retail store management/supervisory role.
• You should be able to counsel/coach staff and analyze customers’ behavior on the floor and take necessary actions to avoid loss or damage.
• You should be able to review customer trends to prioritize on how the service will be best delivered to them based on demand and resources available.
• You should be able to get the best out of staff through various motivational activities.
• You should be able to establish & maintain a positive public image with customers.
• You should be computer literate in operating Microsoft Office suite- Ms Word, Ms Excel & Ms Outlook and automated systems.
• Ability to speak the local dialect will be an added advantage

If you feel that you are up to the challenge and possess the necessary qualification and experience please send your resume with your cell phone contact indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title and job reference to the address below by 6th November 2009.

The Resourcing Manager,

Safaricom Limited.

Via email to: hr @ safaricom.co.ke