Service Manager LG Electronics Job Vacancy in Kenya

Duties & Responsibilities:

* Coordinate the service activity of LG appliances in-home and carry in.
* Resolve customer relations issues
* Distributor’s Service Quality management
* Net Promoter Score survey : Find pain points & improvement
* Call Centre Enhancement and Advertise.
* Provide information to assist the customer in obtaining optimum performance of their LG products.
* Prepare reports as required
* Manage a team of supervisors & field engineers, overall administration; ensure customer satisfaction, compliance with policies & standards.

Qualifications:

* Should have 3-5 years experience working for branded appliances company
* Can supervise service activity and technicians across a region
* Should have a degree in a technical field, preferably Electrical Engineering graduate
* Customer Oriented with a passion for customers and for delivery of quality customer care

Skills and Competencies:

* Computer use including Microsoft Office
* Excellent communication skills both written and verbal; excellent organizational and multitasking skills; ability to work under time constraints and deadlines in challenging settings; ability to work in multicultural, multiethnic environments.
* Demonstrated ability to identify, approach, and coordinate with stakeholders of diverse background and levels of expertise.
* Ability to work independently, with flexibility, ability to work in a team and good interpersonal
* Able to read wiring diagrams, Computer literate

Remuneration:

Attractive package will be offered to successful applicant commensurate with their demonstrated skills and abilities.

All applications should be posted via the following link: http://tbe.taleo.net/NA2/ats/careers/requisition.jsp?org=LGE&cws=5&rid=42

Only shortlisted applicants will be contacted