Customer Service Officers Jobs in a Kenyan Security Firm

A leading security firm in the country wishes to invite candidates for the post of Customer Service Officers.

Job Responsibilities:

Responsibilities include, but are not limited to:
Work in a fast-paced, structured customer service and call center environment
Deliver extraordinary customer care by responding to queries concerning customer accounts
Grow and nurture customer relationships on each and every call that result in measurable customer value
Document necessary account information and offer solutions that benefit the customer
Maintain acceptable performance standards, including effectiveness, efficiency and quality
Responsible for customer service including answering customer queries, problem solving and providing detailed information on new products.
Address all customer complaints on time and efficiently Planned, documented and measurable Routine customer care visits
Perform market research surveys on customer needs and requirements.
Provide support to the sales team, ensuring all sales and service objectives are met.
Generate repeat business through successful client follow-up.
Required Qualifications:

The successful candidate will have the following qualifications:
2+ years of customer service experience
Flexibility on both day and evening schedules: weekend availability is required
Passion for serving customers with proactive solutions that grow relationships
Exceptional listening and relationship building skills
Effective and accurate decision-making skills
Strong verbal communication skills including active listening
Proficiency in keyboarding and navigating a windows environment
Diploma in sales & customer care or equivalent
Preferred Qualifications:
Successful experience in the service industry is strongly preferred with a passion for building customer loyalty
Demonstrated successful sales experience that is focused on the customer
The preferred candidate should have a background in electronics or should have worked in a technical environment for at least 2 years.
Kindly send your application letter and resume to the address below before 23rd August 2010.

DN.A/ 703,
P.O Box 49010 - 00100,
Nairobi, Kenya.