Kenyaweb Value Added Services (VAS) Manager and Specialist (Technician/programmer), Value Added Services Jobs in Kenya

Kenyaweb Value Added Services (VAS) Manager

The Role

At Kenyaweb.com, we are on a journey as one of the first Kenya's Internet Service Provider established in early 90’s. Our continued success relies on having the very best talent available in the business market today.

Hence, releasing the potential of our people is at the heart of our growth strategy.

Kenyaweb.com has great expansion plans and we realize there is nothing more valuable than our human resources. The vision at Kenyaweb.com is to be the employer of choice by creating an environment that is capable of attracting, developing and retaining the highest caliper professional team members.

As the Value Added Services (VAS) Manager you are responsible for developing and managing the Kenyaweb.com Value Added Service offerings to be based on market requirements and technology capabilities.

You will be responsible for achieving annual revenue, product performance targets and ensuring that Kenyaweb.com has a competitive edge in this domain.

Requirements:
Your main responsibility will be to have 2 + years minimum experience:
Develop, maintain and control specifications for Kenyaweb.com VAS and massaging product portfolio taking customer concerns, business processes, organizational, cost and vendor product limitations into account
Co-ordinate implementation of products between network and IT, market, sales customer services, and supplier(s)
Manage product lifecycle from cradle to grave
Prepare product related forecasts and follow-up on the product performance
Have an updated knowledge on competitor initiatives in the VAS area and of best of practice relevant international benchmarks
Prepare product related forecasts and follow-up on the product performance
Perform Sales and Customer Service Training
Strategy formulation:- define areas and business models of future growth and develop top management consensus on the way-forward;
Making of user guides, service user friendly descriptions and assisting in all text descriptions done for the user interfaces
Define user requirements and support functional user testing, making of user guides and product descriptions
Answer user queries and resolve problems in product functionality
Capture and update frequently asked questions on use of products
You have a University degree in Communication/Marketing or similar.
Very good understanding of Value Added Services
Discover and evaluate new areas and opportunities for revenue development within the VAS areas
Manage service life cycle and devise additions and modifications on VAS for sustained revenue generation capacity
Additional traits are:
Excellent planning and organizing skills
Excellent written and verbal communication skills
Excellent interpersonal skills. A team player who generates enthusiasm and builds effective working relationships
Good negotiation skills
Excellent strategic and commercial thinking capability
Excellent decision making capability
Strong commitment to excellence
Innovation and creativity
Result orientation
Specialist (Technician/programmer), Value Added Services
Market Related at ISP company


Required qualification and experience:
A relevant 2 year degree/diploma in Commerce and/or Electrical Engineering, Sales and/or Marketing, Science, Technology, Telecommunications and experience in a technical sales and/or Marketing environment in the telecommunications and/or IT industry.

The incumbent will be responsible to provide a professional service to VAS & ISP Sales force to focus on delivering value added customized solution to our customer base, to ensure market share retention to defend and grow our revenue stream.

The ideal candidate will have the following competencies:

Ability
diagnose problems
align the objectives of the professional services organization with the business strategic plan
articulate technical details of the professional service
communicate effectively with all stakeholders
maintain a good working relationship with the client
Provide professional and specialized consulting as well as support services to VAS business stream
Experience
aligning professional service strategy to business strategy
setting the delivery strategy for the professional service
Operational and Sales consulting
Day-to-day management of operations and resources
Management within the VAS industry
Knowledge
Online banking, bulk sms, short code, ringtones, birthday wishes in cellular technologies
industry trends in VAS environment
relevant profession
Business Modeling
Retail Sales Management
Email: hr@kenyaweb.com