22 Dec 10 Shop Sales Executive Job in Eldoret (KShs 20,000)

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Job Title: Shop Sales Executive (Eldoret)

Department: Retail

Reports to: Outlet Manager

Job Purpose

To effectively execute customer care functions (Internal & External clients) with view of meeting or surpassing the set targets in terms of customer count and the overall shop turnover.

Job Dimensions

* Handle M-pesa Clients
* Serve walk in clients while up holding high quality level of service
* Sell across the range products
* Post FSE and Shop Sales to the system(Syspro)
* Maintenance of creative and attractive displays
* Gather market intelligence
* Prepare monthly, weekly and daily reports
* Liaise with the outlet manager in managing stock levels and recommending new products.
* Reconciling sales and cash collections by close of business.
* Performing other related tasks as and when requested by the outlet Manager

Key Result Areas

* Customer count
* The monthly revenue/ Sales
* Repeat business

Key Decisions

* Determining the right value of stock to be held by a Field Sales Executive, considering their various Credit limits.
* Deciding on the right products and their quantities to be stocked in the store.

Key Performance Indicators (KPIs)

* Monthly turnover
* Growth or decline in the number of m-pesa transactions per day
* Physical customer flow.
* Number of registered customer compliments or complaints in a given time period.

Key Relationships

* Branch Manager- Daily reconciliations of m-pesa & the Daily collections by the Cashier.
* Field Sales Executives- Daily Dispatch of stocks, Cash collection, and Reconciliation.

Qualifications, Knowledge and Experience

Academic qualification/s

* Diploma in Business Administration & related studies

Skills

* Customer Care, ICT proficiency
* Relevant experience
* Sales /Customer care

Other requirements

* Certificate of good conduct
* Should be innovative.

Salary: Sh.20,000

Email: frankmconsult@yahoo.com