Becton Dickinson Sales Specialist, Field Service Team Leader and Field Service Engineer Jobs in Kenya

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BD is a global medical technology company that manufactures and sells medical devices, instrument systems and reagents, and is dedicated to enriching people’s health throughout the world.

Applications & Sales Specialist, BD Biosciences Eastern Africa
(2 Positions)

Location: East Africa, Nairobi

This position reports to the Applications & Training Supervisor, Eastern Africa

Role:

The BD Biosciences Application & Sales Specialist will be responsible for BD Biosciences customer training on Flow Cytometry instruments in the region as well as the sales and promotion of clinical/ research applications.

Key Responsibilities include:

* Providing application and technical support to BD Biosciences customers in the Eastern Africa region.
* Addressing customer’s inquiries about product, applications, software and instruments.
* Participation in workshops, exhibitions, congresses or trade shows and to give lectures where necessary.

Key Competencies:

Demonstrate

* Excellent communication and interpersonal skills,
* Training and presentation skills and strong customer focus.
* Ability to work as part of a team with minimal supervision, a high degree of self motivation and ethical values.

Education and Qualifications:

* A Bachelors Degree in Biological Sciences or Biomedical technology or Alternative qualifications with commensurate work experience

Professional Skills and Experience:

* Professional experience working in a clinical laboratory (Immunology) is advantageous.
* Proficiency in PC & MAC software applications.

Other Requirements:

* Fluency in English and Kiswahili is essential (spoken and written). French would be advantageous.
* Able to work independently and prepared for extensive travel within Eastern Africa

Field Service Team Leader - Eastern Africa
Location: East Africa, Nairobi

This position reports to the Technical Service Manager, Africa

Role:

The Field Service Team Leader will be responsible for direct leadership, management and coaching of the Eastern Africa Technical Service Team.

Key Responsibilities include:

* Leading and coaching a team of field service engineers in the Eastern Africa region
* Managing and monitoring the daily operations & performance of the BD technical support team to ensure optimal customer support and satisfaction.
* Developing and implementation of technical support strategies ensuring continuous delivery of outstanding technical service.

Key Competencies:

Demonstrate

* Leadership, coaching, communication and interpersonal skills
* Excellent planning and organisational skills.

Other key strengths include strategic thinking, results oriented and people management skills coupled with a high degree of ethical standards.

Education and Qualifications:

* A Degree in Engineering or Alternative qualifications with commensurate work experience
* A Masters Degree or Diploma in Business is advantageous

Professional Skills and Experience:

* Must have at least 5 years Technical Engineering experience.
* Experience in organising and managing a technical team to achieve set goals and budgets is preferred.

Other Requirements:

* Fluency in English (spoken and written).
* Additional fluency in Kiswahili and French is an advantage.
* Ability to work independently and prepared for extensive travel within Eastern Africa and to regional and global BD locations.

Field Service Engineer - Eastern Africa
Location: East Africa, Nairobi

This position reports to the Field Service Team Leader, Eastern Africa

Role:

* To deliver outstanding technical support on the assigned BD instruments and systems to the customers within the region in order to guarantee customer satisfaction.

Key Responsibilities include:

* On site support/ operational excellence involving installations, relocation, certifications and repairs of assigned BD instruments and systems
* Remote support, diagnostics and troubleshooting.
* Field corrective actions and preventive maintenance

Key Competencies:

Demonstrate

* Commitment to teamwork and ability to work with minimal supervision
* Strong customer focus, & attention to detail,
* Flexible and highly adaptable to work in changing environments.
* Ability to accept personal responsibility coupled with high ethical values.

Education and Qualifications:

* Degree/ Diploma in Engineering preferably in Electronic/ Electrical Engineering or related fields.

Professional Skills and Experience:

* 3 or more years experience in technical engineering/ service.
* Experience in the medical instruments/ systems field is advantageous.
* Proficiency in PC & MAC software applications.

Other Requirements:

* Fluency in English and Kiswahili is essential (spoken and written). French would be advantageous.
* Able to work independently and prepared for extensive travel within Eastern Africa.

If you meet the above criteria please send your detailed CV with a handwritten cover letter, daytime contacts, copies of your academic and professional certificates to:

The Human Resources Manager
Becton Dickinson East Africa Ltd
P. O. Box 76613 – 00508 Nairobi, Kenya
www.bd.com

Closing date 27th April 2011.

Only shortlisted candidates will be contacted.