Customer Service Administrator Job in Kenya - ICEA LION Life Assurance Company Limited

Customer Service Administrator

ICEA LION Life Assurance Company Limited is one of the largest life assurance companies in the region, with well established operations in Kenya and Uganda as well as leading subsidiaries in fund management and corporate trusteeship.

As part of efforts to enhance customer service within the business, the company seeks to fill the above position in Nairobi with a suitably qualified person.

Key responsibilities for this position include:

Keeping all records for the branch including agents files, minutes for branch meetings and branch reports
Ensuring compliance with the set company and industry requirements by all agents engaged by the organization.
Managing all customer complaints and ensure efficient and clear communication between customers and the Service Centre team.
Preparing regular progress reports on Customer Care programmes to Head Office
Resolving client complaints by identifying problems and coordinating appropriate corrective action.
Managing all communications to the customers and ensure efficient and clear communication between customers and the branch team.
Coordinating Training programmes for all agents in liaison with Agency Coordinator and Branch Manager.
Connecting with customers and having a thorough understanding of their needs, expectations and requirements resulting in the ability to achieve customer goals and service expectations.
Providing effective communication to customers regarding status of service, customer retention and satisfaction.
Overseeing smooth running of branch operations through efficient supervision of front office services.
Coordinating all branch meetings and capturing the minutes for these meetings.
Assisting in pursing follow up on quotations, documentation and claims processing

The ideal candidate for this position should have:

A degree in the social sciences or business related field, from a recognised university.
Prior experience of at least 3 years in managing a customer service function within a busy corporate setting.
Superior computer literacy with sound knowledge and understanding information systems
Capacity to work independently and under pressure to meet stiff deadlines
Excellent interpersonal and communication skills

To apply, send your CV to recruit@flexi-personnel.com by Monday, 13th February 2012 giving full details of your qualifications, experience, and minimum salary expectation on the subject line.

Only serious candidates with the outlined qualifications need apply.