Insurance Co. Information Call Centre Agent Job in Kenya

Information Call Centre Agent

Our Client, a leading Insurance company in the region, seeks to recruit an Information Call Centre Agent to effectively achieve its strategic objectives

Role Summary

Answer incoming calls from customers, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

Key Tasks and Responsibilities:

Answer calls professionally
Respond to customer enquiries
Research required information using available resources
Handle and resolve complaints
Provide customers with product and service information
Route calls to appropriate resources
Follow up customer calls where necessary
Complete call logs
Produce call reports.
Build customer’s interest in the services and products offered by the company
Arrange for the dispatch information packages, brochures etc. to clients and interested parties

Skills and Competencies:

Communication skills – verbal, written and eloquence
Knowledgeable and quick in decision making
Mature,temperament,patience and empathy
Passion for people
IT skills including familiarity of CRM solutions
Good memory, ability to comprehend, captures as well as interprets basic customer information.
Ability to follow through
Self-drive initiative
Sound judgmental powers; ability to manage difficult customer situations
Attention to details

Education and Experience:

Business related degree
At least one year insurance experience
Progress in Professional qualification in insurance e.g. ACII, COP preferred
Knowledge in customer service principles and practices
Knowledge of call centre telephony and technology
One year experience in sales and marketing and customer service

How to Apply:

If you are qualified and up to the challenge, please apply via www.altimaafrica.com/career.php

Deadline for application is Friday 27th April, 2012.

Please note that only qualified candidates will be contacted.