Urgently Required
Job Title: ICT Support Assistant
Reports to: Lodge Manager
Duty station: Impala Eco-Lodge, Kisumu
Key task
Job Title: ICT Support Assistant
Reports to: Lodge Manager
Duty station: Impala Eco-Lodge, Kisumu
Key task
Responsible for:
- Providing initial technical support to telephone requests and emails from users.
- Ensuring that calls for support are dealt with promptly and appropriately.
- Maintaining existing Hardware and Software to agreed optimal standards
Duties and Responsibilities
- To log support calls and document their outcome to facilitate the resolution of common queries.
- To redirect or escalate support requests to the appropriate member of the IT Support Centre.
- To pro-actively provide information to users on the progress of outstanding support calls.
- To contribute to ensuring that the Helpdesk systems and software are kept up to date and messages are passed on and feedback received promptly.
- To deploy PCs and associated peripherals including new installations and the redeployment of existing equipment.
- To install and configure operating systems and software to agreed standards under the direction of Systems Administrator or the Team Leader.
- To maintain the existing PCs and peripherals to agreed standards under the direction of Systems Administrator or the Team Leader, by performing upgrades, new installations and carrying out routine procedures.
- To assist in the compilation and maintenance of an accurate inventory of hardware and software.
- To report hardware faults to respective suppliers, return hardware to the said suppliers for repair if necessary, and ensure the faults are completed, in consultation with the Systems Administrator or the Team Leader.
- To liaise with colleagues in the ICT Team to ensure continuity of service for all users.
- To provide at all times a professional, courteous and rapid response to individual users.
- To undertake such projects of a level commensurate with the responsibility of the post, as designated by the Systems Administrator.
Job specification of ICT Support Assistant
- Computer science degree or equivalent.
- Knowledge of systems and Network administration.
- Awareness of IT trends and opportunities
- 1 year experience.
- Systems administration skills
- Network administration skills
- Trouble shooting and fault diagnosis skills
- Basic repairs and maintenance skills
- User training skills & support
- Analytical skills
- Reporting skills
- Sense of urgency
- Excellent communication and inter personal skills.
- Knowledge of Opera/Micros Hotel Management systems will be an added advantage.
Email Your Application and CV to: careers@monarch.co.ke