BPO Trainer

Location: Nairobi
Our client, with a mission of promoting women’s access and knowledge of ICT skills is looking for a Business Process Outsourcing (BPO) Trainer to be contracted for duration of 6months with a possibility of extension, based on performance.
Job Summary: Provide BPO training with focus on empowering trainees to be able to provide call center and administrative back-office services within the sector.
Duties and Responsibilities

* Provide BPO training and/or exams requirements
* Arrange for the maintenance of all necessary equipment and materials relating to the effective delivery and measurement of BPO training.
* Participate in the recruitment, interviewing and selection of direct beneficiaries / trainees.
* Ensure all training activities and materials meet with relevant organizational and statutory policies, including health and safety.
* Monitor and report on activities and performance of the training as required
* Participate in the orientation of new beneficiaries and collection of exit data at the end of the program

Education / Professional qualifications:

* Diploma / Degree in relevant business field

Experience

* 2 yrs experience in a busy call center or customer service environment
* Training / coaching experience an added advantage
* Good communication skills
* Good interpersonal and organizational skills
* Innovative and reliable
* Excellent problem identification and problem-solving skills

If you have the skills and competences for this role, kindly send your CV ONLY to recruit@flexi-personnel.com before Friday 4th June 2010 clearly indicating the job title on the subject line.
ONLY SERIOUS CANDIDATES NEED APPLY.